Privacy Policy

1. Who We Are

TA Thermal is a trading division of Tactics Automation Ltd (Company No. 16356318, VAT No. 498769203), based in Nottingham, UK. We provide specialist electrical trace heating installation services for industrial and commercial clients across the United Kingdom.

For any privacy-related enquiries, please contact us at: info@tathermal.co.uk

2. Information We Collect

We may collect the following personal information when you contact us or use our website: name and contact details, company name and job title, project information you share with us, and technical data about your visit.

3. How We Use Your Information

We use your personal information to respond to your enquiries and provide quotations, deliver the services you have requested, send you relevant updates about our services where you have consented, improve our website and services, and comply with our legal obligations.

4. Legal Basis for Processing

We process your personal data on the following legal bases: performance of a contract or pre-contractual steps (responding to enquiries), legitimate interests (improving our services), and consent (marketing communications).

5. Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is typically retained for up to 3 years.

6. Your Rights

Under UK GDPR, you have the right to access the personal data we hold about you, request correction of inaccurate data, request deletion of your data, object to or restrict processing, data portability, and withdraw consent at any time. To exercise any of these rights, please contact us at info@tacticsautomation.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

7. Cookies

Our website uses cookies to improve your experience and analyse site usage. You can control cookie preferences through the cookie consent banner displayed on your first visit. Essential cookies are required for the site to function and cannot be disabled.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.